Tips

To use the new Webstore features, you only need to click on the items on the left side and You will have automatically been logged in as a Browsing Customer. Continue to read the associated messages asking you if If you are an Existing Customer with a known Customer ID and Password  or If you wish to Apply for a customer account, and continue shopping as a Browsing Customer. You will be contacted soon after your information has been reviewed and put into our system. Please allow anywhere from several hours to 2 business days for us to get back to you by e-mail. You may also just choose to continue browsing anonymously until that time.
 

1. The easiest way to get started, when you think you know the parts numbers are
, is use the
 EZ Entry Order Form link from the website navigation area on the left side. Follow the instructions within that page. In this area we have a feature to cross reference and look up close or related items directly within the results.
 
2. You can also search a single item at a time using Search our Items
    
3. For large lists of items use Upload Item List Follow the instructions within that page Note that if you have not already logged in as an existing customer you will be asked to do so before you can search. Sorry this does not work for Browsing Customers!
    
4. Clicking on Product Category text on the website navigation area on the left will get you into the next level, or else initiate display of associated parts numbers for that category or subcategory
    
5. Clicking on any TECH INFO icon from the navigation area will show text and a PDF option, or else automatically open the associated PDF of our Reference Book Page/s.
    
6. Once you are logged in and have navigated the menu to the area of interest part number drop-downs will show, typically as a Prefix Box and a Suffix Box, select your part number prefix first, wait for new data to load, then select your suffix (similar to -#'s).
    
7. Once your part number is in focus, notice the many options for getting more information than just the prices and basic description.
    
8. There may be image buttons, you can see the item by pressing Basic/Detailed Image buttons.
    
9. There is an Alternate Selection window in case you started with an old # and want the new one.
    
10. There may be related items offered which assist you in getting everything you need that goes with it, not just the initial  item.
     
11. BIG TIP! The more items that you put in your shopping cart, the better your total discount becomes, now try that at the grocery store!

Home

What happened to the old site?

The old site is still there, pretty much in its entirety, it is just wrapped on the top and to the left with the Web Store Navigation (menu) and the Header for the Web Store. The default page that comes up within these borders when using the address www.gen-aircraft-hardware.com has all the original features links and Info just like before, we have just added the Related goodies to allow you to order online.
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What about A: Prices, and, B: Minimums ?

A; Prices

We do list the prices for Items that we offer for sale right on the Webstore.

Great News, the more you add to the cart, the better your bottom line costs will be for all of your items. The online ordering system is designed to recalculate the entire order each time you make a change to it, either buy adding items, changing quantities or deleting unwanted items.  Another very good way to save money is to have the value of your cart exceed $75.00, then you are eligible for Free UPS ground shipping within the Continental United States.
 

B; Minimums

We have never had a Dollar minimum.

We have a policy of not selling less than a full package. IE Small washers=100, 3/8 Nylocs(MS21044N6)=25 and so on.

We do list the package quantities right on the Webstore.

About 5 years ago we did institute a small order fee (still no minimum) that when the order is less than $25.00 there is a small order fee of $5.00 added, instead of the standard $2.00 handling fee. This just keeps us from going upside down shipping orders without enough value to cover our associated in house costs. Most people understand, and either order a little more, or accept the Small order charge.


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Do I need a Customer ID?

You must use one of the three buttons on the Enter the Store to activate any of the Shopping Features.

When you have a Customer ID and Password you will be able to use the advanced features such as Uploading a List of items and having the system price your list for you without having to go through all the motions of the using the menu on the left for each Item. You can use the EZ Entry Order Form an unlimited number of times to very quickly pack your cart when all you want to do is type in what you need. You will also get some preferential pricing.

Without a Customer ID: You will need to Login as a Limited Store Browser to use the basic Web Store features.
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I need something AOG, what do I do?

You may browse our Web Store, ( Aircraft Hardware Online Ordering System ) to see if we list your specific item, If we show it Call Us! (online ordering is not for urgent or AOG requirements). If you don't see what you are looking for and it looks like something we would probably have have Call Us. If we are not showing it or anything like it we could go out and look for your item but please be aware that this takes time and you are in an AOG situation. We can find almost any available hardware related item but it does take time, usually anywhere from 1-5 days just to locate the item. We still must then.

1. Quote it.

2. Receive a Misc. Item Confirmation.

3. Purchase The item/s

4. Wait for the Item/s

5. Receive the Item/s

6. Inspect the Item/s

7. Package and Ship The Item/s

The bottom line is, if you are AOG and  we don't have it please exhaust your resources first, then if that doesn't work we will make every effort to find the hardware related item/s for you.
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Can I Call for Tech Support?

Before contacting us for tech support please look carefully at all the options we have provided to make sure you have information about the items and services that we offer.

• Links from our Home Page / Products page from our old website, their destinations containing information, Photos, Reference Book Pages and on some List of Parts numbers.

• The Menu at the left side has Categories and Subcategories as deep as necessary to help you narrow down what you are looking for.

• While using the menu, notice the TECH INFO (wrench) icon , Clicking on this icon in the menu area of our the site will bring up a window that will automatically open up to the Related page(s) of our Reference Book in PDF format, or it will have helpful notes that you should read before clicking on the PDF Icon in that window.

If you still need help we are glad to be able to assist you by phone or E-mail

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Why is the Web Store closed sometimes?

The store is always closed for business transactions from Friday at 4:00 pm until Sunday 12:00 am Pacific Time.

The store is open for business from Sunday morning at 12:01am, Until Friday at 4:00pm in the afternoon.

There may be other brief times that the store is closed for maintenance, but that has become less of a necessity as the store has been working very well.

The President and Founder of GAHco, Tom Brink is a Christian who desires to keep all 10 of the original Commandments including the Sabbath "rest", a memorial of Creation and God's first full day with Man in the Garden of Eden. That was back when the commandments were simply part of Man's character and did not need to be written out. Most of you know the rest of the story, First God Himself wrote 10 laws in Stone, and then men started writing their laws on paper and they haven't stopped yet.
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Where did the Free Shipping Offer Go?

That offer shows up on the Original web site pages and is still valid,  just the terms are a little different. You can see FREE SHIPPING will appears on all order confirmations where you select UPS Ground and your item subtotal is $75.00 or more.

Their are some Exceptions click to see the Free Shipping Offer details.
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How do I get a Catalog?

We do not have what most people call a Catalog, we have Reference Books!

They differ in that almost all Catalogs have prices in them, our book does not. The data in our books does not quickly become obsolete, and therefore this saves everyone a lot of  money. We first printed our Reference Books in 1994, they are still being used by many of the original recipients. These books are a comprehensive resource for selecting and identifying Aircraft Hardware and related items. The biggest problem that we have is that they are frequently stolen or borrowed and not returned (stole by a friend).

An Important note about our Reference Books:
These are Reference Books, they help you look up parts that are made to Standards such as AN, AS, HL, MIL, MS, MW, NAS and other. The Reference Books are NOT STOCK LISTS! We DO NOT carry every part number that can be formulated using the data in the book.
We DO CARRY, or try to carry all the items that we have found popular or necessary for the maintenance of General, Agricultural, Helicopter, or Lighter Corporate Aircraft.

To get a Reference Book:
On the left side of the site, Click on [Literature/Manuals] and select either [PB REF BOOK] for the paperback version. It is $6.00 (includes postage if ordered alone)*

Note: The PB REF BOOK can be yours free, "one time", with a $75.00 order or more.

or  select [REFERENCE BOOK] for the Larger Format with a Hardcover Vinyl 7 Ring Binder. It is $35.00 and includes postage/shipping if ordered alone.*

* Free Shipping/Postage for Reference Books is valid only in the U.S. or its territories.
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How do I  find  part numbers?

• Start with your approved Parts or Maintenance manual for the aircraft you are working on.
• Reference Books are Helpful if you have one.
• If you don't have our Reference Book the pages of it are on our website in PDF format. See Tech Support.
• The Menu on the left side of our website can lead you to your item, Clicking on the Text will bring up Item Numbers that are Related with the area of the menu that you are in.
• Once Item numbers are in your screen, from using the Category menu, many of the Items have buttons close to the Item # selected, that can be clicked on to show either a Basic Picture or a Detailed Picture.
• The Basic Image will show you a digital picture of the Item, typically next to a precision graduated ruler, either in 100/ths or in 64/ths, be aware of the scale.
  
• The Detailed Image will show the same picture along with the pertinent information extracted from the reference Book pages Related with it.
  
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I want to just type in part numbers and place my order, how do I do that?

On the left side of the website towards the top there is an area that looks like what you see below, I have italicized the text for the ones that are most helpful for quick data entry and info return.

     Home Page
     Request For Quote
     Our Policies
    Send Shopping List
    EZ Entry Order Form
     Search Our Items
 

Send Shopping List - Allows you to upload a simple (.csv) file of Item numbers and Quantities. You will then allow our system process the uploaded file and finish them by placing the valid items directly in your cart for review, approval, editing of quantities, or deletion of each individual item.  You must be an Existing Customer and Logged in to use this advanced feature

There are instructions on how to produce the file on the page you will use to upload.

Multi-line Order Form - Is the easiest tool to use when you are already sure of your part numbers and don't have a long enough list to justify making the (.csv) file needed for the Send Shopping List function. Be advised even a Limited Store browser can use this feature, they will just be limited to how many times they may press the [Find These Parts] button. As an Existing Customer and Logged in you may use this as many times as you would like.
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I have a Bolt or Screw, what Nut should I use?

Besides looking it up in our Reference Book by Dimension or Charts, there may be an easier way!

Find the Bolt or Screw using the Search Our Items function at the upper left navigation area. Click on the bolt that you want to find a Related Item for, this will put this item directly in the store window. You can also select it by using the Menus on the left side of the Web Store.

Notice that just above the Add to Cart button for the Fastener that you selected is a small rectangular window that will say [Related Items] if they are listed for your fastener.

If there are none the same window will say [No Related Items].

By clicking in the [Related Items] window, you will reveal Items that commonly are Related with the original item. You may then click on the product within that same window putting the newly selected item as the focus and the original item just to the left of it as a link, allowing you to return to the original item whenever you desire. While you have the Related Item in focus you may read the descriptions and look at the available images.

Please keep in mind, these may not be exactly what you are looking for, they are just the most common related items for the original item. You may need to look further in the menu if you have a special application.
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Can I get Manufacturers Certs on my items?

Yes !, If you need additional Certification Beyond our Standard Certificate of Conformance please request your quote by Fax or e-mail. At this time we do not have the capabilities online to quote or verify the associated paperwork that we have on hand in conjunction with the Web Store Process.

Please be advised there is almost always an additional charge per line for the Manufacturers Certification or the Chemical  / Physical Test Reports.
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I am not in the United States, can I still order from the web store?

Not at this Time.

Prices are valid in the United States and its territories only.

You may browse the site and see what we have to offer, but you will need to e-mail us with a list of the Hardware or Related Items that you are looking for. The prices you get may be similar to what you would see on the Web Store, but there are many varied requirements to send products internationally. They may involve Increased Minimums, Prepayments, Wire Transfers, Duty Fees, and other Export / Import issues.
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The Web Store Features behave in an unexpected manner, what do I do?

P l e a s e  call us Toll Free 888- AIR-CRFT, or 888-247-2738 , If we are closed please e-mail techanswers@gen-aircraft-hardware.com We will investigate the issue and get back to you as soon as possible. We want everything to work right as much as you do!

If you need to place an order, and were unsuccessful, please fax it over 805-239-4871, and we will quote or confirm it with you before we ship it, just let us know how you would like us to handle it. We are working to improve our business systems to better serve you the customer.

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